CT999 FAQ – All your questions answered in one place

Withdrawing on ct999 is straightforward. After logging in, go to the "Wallet" or "Withdraw" section, select your preferred payment method — bKash, Nagad, or Rocket — enter the amount, and confirm.

How long does it take?

• bKash & Nagad: Funds typically arrive within 15 to 30 minutes.
• Rocket: 30 minutes to 1 hour.
• Bank Transfer: 1 to 3 business days.

A few important things to note: The minimum withdrawal amount is ৳500. Make sure your KYC verification is complete before requesting a withdrawal. Bonus funds require wagering conditions to be met before they can be withdrawn. Your deposited funds can be withdrawn at any time without restriction. Once a withdrawal request is submitted, you can track its status under "Transaction History" in your account.

The CT999 VIP Program has five tiers in total. Points are earned with every bet, and your tier is determined by the points you accumulate.

• Bronze: Default tier for new members. Weekly cashback 5%.
• Silver: Unlocked after ৳50,000 in bets per month. Cashback rate of 7% and increased deposit bonuses.
• Gold: Reached when monthly bets hit ৳2,00,000. Cashback of 10% and faster withdrawals.
• Platinum: ৳500,000+ per month. 12% cashback and a dedicated personal account manager.
• Diamond: Top tier — invite only. 15% cashback, special gifts, and priority support.

VIP members also enjoy birthday bonuses, higher withdrawal limits, access to exclusive tournaments, and personalized offers. You can check your current VIP tier and points anytime from your account dashboard.

Absolutely. The entire ct999 website is fully optimized for mobile browsers. You can play all games, make deposits, and withdraw funds without ever downloading the app.

How to access: Open Chrome or Firefox on your mobile and go to ct999.my. Log in and start playing right away. Add a shortcut to your home screen from the browser and it feels just like using an app.

App vs. Browser — Key Differences:

• Loading is slightly faster on the app.
• Push notifications are available on the app — so you never miss a bonus offer.
• Biometric login is supported on the app.
• All games and features run fully in the browser.

So if you do not have the app, there is nothing to worry about — you can enjoy the full experience right from your browser.

If you enter the wrong password five times in a row on ct999, your account will be temporarily locked. This is a security measure to prevent unauthorized access.

Steps to resolve:

1. Wait it out: After an account lockout, waiting 30 minutes will often allow it to unlock automatically.
2. Reset your password: Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered phone number — use it to set a new password.
3. Contact the Help Center: Contact us via Live Chat or email support@ct999.my with your phone number and username. Once your identity is verified, the support team will unlock your account.

Some details on ct999 can be updated by you directly; others require assistance from the Help Center.

You Can Change These Yourself:

• Password — Account Settings → Security → Change Password
• Email address – Account Settings → Profile → Update Email
• Notification Preferences — Settings → Notifications

These Need to Be Done Through the Help Center:

• Change Phone Number: OTP verification is required on both your old and new number. Send your request to support@ct999.my.
• Change Full Name: Identity verification will be required. The support team will guide you through the process.
• Change Date of Birth: A request with supporting proof is required for special circumstances.

For any changes, Live Chat is the fastest option – most issues are resolved within 2–5 minutes.

Ct999's Sports section features real-time live scores and match statistics, all available to view directly.

How to View:

1. Log in and go to the "Sports" section from the top menu.
2. Click the "Live" tab — this shows all matches currently in progress.
3. Click on any match to see detailed scores, corners, cards, and live odds.
4. Some matches include a visual tracker – showing ball position on an animated pitch in real time.

Which sports have live coverage? Live scores are available for 30+ sports, including cricket, football, badminton, tennis, and basketball. Coverage is even more comprehensive during major tournaments like the IPL, World Cup, or BPL. The same feature is available on the mobile app.

Recovering your ct999 password is straightforward. There are two ways to do it.

Method 1 – Via OTP (Fastest):

1. Go to ct999.my/login.
2. Click the "Forgot Password?" link.
3. Enter your registered phone number.
4. Enter the 6-digit OTP sent to your phone (must be used within 5 minutes).
5. Set your new password. Done!

Method 2 — Via Support: If your phone number has changed or you are not receiving the OTP, email support@ct999.my with the subject line "Password Recovery". Include your username and the details used during registration. The support team will verify your identity and get back to you within 24 hours.