CT999 Terms & Conditions – Transparent and easy to understand

Ct999 (ct999.my) provides online gaming, Sports Betting, and Live Casino services to users in Bangladesh and other approved countries. Please read the following terms carefully before using this platform.

By using ct999's services, you confirm that you fully agree to these terms and conditions. If you object to any of the terms, we recommend refraining from using the platform.

• Ct999's services are available exclusively to 18 years of age or older individuals.
• The service may not be accessed from countries or regions outside the approved list.
• Ct999 reserves the right to amend its rules at any time — any changes will be announced on the platform.
• Although these Terms & Conditions are written in Bengali, in the event of any conflict with the English version, the English version shall prevail.

At ct999, each person is only One Account You may only open one account. If multiple accounts belonging to the same person are identified, all accounts will be closed and all balances may be forfeited.

All information provided at the time of registration must be truthful, complete, and your own. If an account is opened using false information, ct999 may close that account.

• Age: No one under the age of 18 may open an account. Proof of age may be requested during verification.
• Identity: Register under your own name. Accounts created under someone else's name or a false identity are strictly prohibited.
• Phone Number: Provide your active phone number. It is required for OTP verification.
• Email: Enter your own email address. Important notifications will be sent here.

Keep your login credentials (username and password) private. Never share them with anyone. If you suspect unauthorized access to your account, contact the ct999 Help Center immediately. You are solely responsible for the security of your account.

The minimum deposit at ct999 is ৳200. Deposits can be made via bKash, Nagad, Rocket, or bank transfer. ct999 does not charge any deposit fees; however, payment operators may apply their own charges.

• Only use payment accounts registered in your own name.
• Using a payment method registered in someone else's name is strictly prohibited.
• If a deposit doesn't go through, check the transaction status in your payment app.
• Ct999 is not liable for incorrect transactions; however, assistance can be sought through the Help Center.

KYC verification may be required before withdrawals can be processed — particularly for larger amounts. Withdrawals can only be made via the same payment method used for the deposit.

• Minimum withdrawal: ৳200.
• Wagering requirements must be completed before any bonus balance can be withdrawn.
• Ct999 reserves the right to delay or suspend withdrawal processing if suspicious activity is detected.
• Ct999 charges no withdrawal fees. Payment operator fees may apply.

Ct999 offers a variety of bonuses, each with its own terms and conditions. Please read these carefully before claiming any bonus.

• Wagering: Withdrawing a bonus requires fulfilling the specified wagering requirements. Each bonus carries its own wagering multiplier.
• Expiry: Every bonus has a set expiry date. Once expired, any unused bonus and winnings derived from it will be forfeited.
• Multiple Bonuses: Multiple bonuses generally cannot be active at the same time — specific offers may have different terms.
• Game Restrictions: Some bonuses cannot be used on certain games, or wagering contributions will be reduced when playing those games with a bonus.
• Maximum Bet: A maximum bet limit per round applies while a bonus is active.

Ct999 reserves the right to cancel bonuses in the following cases:

• Attempting to claim bonus benefits using multiple accounts.
• If the terms associated with a bonus are violated.
• Using bots or software to attempt to fulfill wagering requirements.
• If a bonus is claimed using false information.

All games on ct999 use a Random Number Generator (RNG) that is independently audited. Every game result is completely fair and not predetermined.

In the event of a server or network issue during gameplay, ct999 follows the policy below:

• In the event of a disconnection, the last valid result will stand.
• If a round is left incomplete due to a technical error, the bet amount will be refunded.
• The data stored on ct999's servers is considered final and authoritative — not the results displayed on a user's device.

• The use of any software, bots, or automated methods is strictly prohibited.
• Intentionally exploiting any vulnerability or bug in the game system is strictly prohibited.
• Coordinated or syndicate betting intended to exploit or cause losses to ct999 is strictly prohibited.
• If fraudulent activity is detected, ct999 may close the account and forfeit the balance.

In ct999's Sports Betting section, bets placed before odds change will be settled at the original odds. If a match is cancelled or postponed, ct999's specific policy will apply — typically the bet will be refunded or declared void.

Ct999 stores your personal information and financial details with the highest level of security. For more details, please refer to our Privacy Policy.

• All your data is protected with 256-bit SSL encryption.
• Ct999 does not store your password in plain text.
• Financial data is stored in a separate encrypted system.
• Your information is never sold to third parties.
• Information may be disclosed to authorities where required by law.

Documents collected for KYC (Know Your Customer) verification are used solely for identity verification purposes. They are stored securely and deleted after a set period.

Ct999 firmly believes that gaming should be a form of entertainment. We never want anyone to experience financial or emotional harm as a result of gaming.

• Deposit Limit: Daily, weekly, or monthly limits can be set.
• Session Timer: A reminder will be sent after a set period of time.
• Self-Exclusion: Your account can be temporarily suspended for a set period of time.
• Reality Check: Play time and win/loss records are displayed.

You'll find more information on the Responsible Gaming page. If you feel you're losing control of your gaming habits, contact ct999's support centre.

Ct999 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• If any part of these terms and conditions is violated.
• If evidence of involvement in fraudulent activity is found.
• Operating multiple accounts.
• Assisting with money laundering or any illegal activity.
• Inappropriate conduct toward ct999 staff.

Users may also request account closure at any time through the Help Center. Any withdrawable balance will be paid out before the account is closed.

If a dispute arises, please try to resolve it first through the ct999 Help Center. The Help Center will review the matter within 72 hours.

• A formal complaint must be submitted within 30 days of raising a dispute.
• The data stored on ct999's servers shall be considered the definitive record.
• Decisions made by ct999 are final and binding.
• Contact the Help Center: support@ct999.my.

Ct999 reserves the right to partially or fully amend these Terms & Conditions at any time. For significant changes, users will be notified via their registered email or through an in-app notification.

Continuing to use ct999 after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend reviewing the terms whenever you receive a change notice.